- What changed
- Zepto implemented an evaluation-first multi-agent architecture on Databricks and MLflow to handle over 100,000 daily customer support tickets.
- Why you should care
- Dual-loop evaluation architectures can maintain strict quality gates for high-volume production agents.
- Your move
- Watch. Monitor how evaluation-first patterns reduce error rates at scale.
- What to watch next
- Publication of quantitative long-term maintenance metrics for similar evaluation-first agent architectures.
- Event
- improvement
- Event date
- Sep 9, 2026
- Relevant to
- General AI readers
